Returns & Exchanges
We want you to love your Vionic shoes, which is why we offer a 30-day wear test on all footwear. If you are not completely satisfied with your purchase, you can return your items for a full refund within 30 days of the purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Select the items you wish to return and download your prepaid USPS return shipping label.
Pack Your Items
Place your unworn or wear-tested shoes in their original packaging and securely attach the shipping label to the outside of the box.
Ship and Track
Drop your package off at any authorized USPS location and track your return status through our portal until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing